Refund Policy

Eligibility, process, and terms for refunds

1. Eligibility for Refunds

Refunds may be available for the following circumstances:

Duplicate payments
Unauthorized transactions
Service unavailability due to technical issues on our end
Subscription cancellations within the refund period

2. Refund Timeframe

**Digital Services**: Refund requests must be submitted within 14 days of purchase
**Subscriptions**: Refund requests must be submitted within 7 days of renewal
**One-time Purchases**: Refund requests must be submitted within 30 days of purchase

3. Refund Process

To request a refund:

1. Contact our support team through the Help page

2. Provide your transaction ID and reason for refund

3. Our team will review your request within 5-7 business days

4. If approved, refunds will be processed to your original payment method within 10-14 business days

4. Non-Refundable Items

The following are generally non-refundable:

Consumable digital items (gifts, tips, super chat)
Services already rendered
Subscriptions used beyond the refund period
Items purchased more than 30 days ago

5. Chargebacks

If you file a chargeback without first contacting us, your account may be suspended. Please contact us first via Help to resolve any billing issues.

6. Processing Time

Refund requests are typically processed within 5-7 business days
Approved refunds appear in your account within 10-14 business days
Processing time may vary by payment method

7. Partial Refunds

In some cases, we may offer partial refunds based on:

Usage of the service
Time elapsed since purchase
Specific circumstances of the request

8. Subscription Cancellations

Canceling a subscription stops future charges but does not refund previous payments. Refunds for subscriptions are only available within the refund period.

9. Contact

For refund requests or questions, please contact us through our Help page with your transaction details.

Questions about this policy?